Our Team


Virginia Smelser

Executive Director

Virginia Smelser has been the Sullivan County 911 Executive Director since October 9, 2017. Previously, Mrs. Smelser was the 911 Director/Communications Manager for the Bristol Tennessee 911 and Police Department. She was the Director in Bristol for almost 24 years. Mrs. Smelser started her career in 911 Communications at Sullivan County 911 during its inception in 1988 before moving to Bristol in 1994. She is a Tennessee licensed paramedic and emergency medical dispatcher. She is nationally certified as a fire services dispatcher, law enforcement dispatcher, and emergency medical dispatcher. She has been an instructor for First Responder, EMT, and for multiple dispatch/communications genres for over 25 years. She is a member of the Tennessee 911 hall of fame. Mrs. Smelser has served on many local, state and national boards/committees. She was previously a reserve deputy for the Sullivan County Sheriff’s Office.


Natasha Jonas

Assistant Director

Natasha Jonas is the Assistant Director for Sullivan County Emergency Communications District with 12 years of experience.  Mrs. Jonas strives for knowledge and enjoys attending nationwide training sessions to learn about upcoming software, technologies, and any opportunities to improve the dispatch services for Sullivan County.  Mrs. Jonas is also trained in dispatching applications, as well as Emergency Medical, Fire, and Police dispatching.  She enjoys training alongside other dispatchers both local and statewide.  Mrs. Jonas loves her job.


Robin Napier

Administrative Assistant

Robin Napier is the newly appointed Administrative Assistant for Sullivan County 911. Mrs. Napier has worked as an Administrative Assistant for five years. Prior to working, she had the privilege of being a stay at home mother to her three children. Mrs. Napier has lived in Sullivan county for 20 years. In her spare time, she loves to hike and kayak with her adventurous family.


Chris Hager

GIS/Addressing Coordinator

Chris Hager has been the GIS/Addressing Coordinator for Sullivan County 911 since July of 2007. Mr. Hager graduated with a Bachelor of Science in the Digital Media program from ETSU in 2007. Previously he worked for Sullivan County 911 part time creating the GIS addressing infrastructure that is currently being utilized by 911 dispatchers. Mr. Hager is certified with American Health & Safety Basic Life Support, FEMA Incident Command, and IPAWS training. He also has certifications for a variety of GIS software, and training CEU’s.